Crix's Privacy Policy

1 Introduction & Our Commitment

Crix is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy has been created to give you complete transparency — what data we collect, how it is used, and how it is kept secure.

At crix, every transaction, every account, and every user's identity is important to us. We follow international data protection standards and never sell your information to third parties. This policy has been developed in accordance with applicable laws in Bangladesh and the terms of our international gaming license.

2 What Information We Collect

When you register and use Crix, we collect various types of information. This data is used to keep your account secure, improve our services, and meet legal obligations.

In addition to the above, we may also collect information you voluntarily provide — such as support chat messages, complaints, or feedback. This is used solely to improve your service experience.

3 How Your Information Is Used

Crix uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. Below are the key reasons we process your information:

• Account Management: To enable registration, login, identity verification, and account security.
• Transaction Processing: Use of financial information to process deposits, withdrawals, and bonus payouts.
• Service Improvement: Analyzes user experience to further improve the platform.
• Fraud Prevention: Suspicious activity is detected and flagged to keep your account protected.
• Legal Obligations: Maintaining records as required to meet regulatory obligations.
• Contact: Keeping you informed about important updates, security alerts, and offers.
• Responsible Gaming: Identifies signs of excessive play and provides appropriate support.

4 Who We Share Your Data With

Crix does not generally share your personal information with third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, Rocket, and Upay — used solely to process transactions.
• Law Enforcement: In response to a court order or a lawful request from a government authority.
• Licensing Authority: Reporting to regulatory bodies in compliance with gaming license requirements.
• Technology Partners: Technical service providers essential to platform operations — bound by strict confidentiality agreements.

Whenever we share data with third parties, we ensure they uphold the same data protection standards we do. Your information is never used for advertising or marketing purposes.

5 Cookies & Tracking Technologies

Crix uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve the functionality of the site.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from functioning properly.

6 Security Measures

Crix uses industry-leading technology to keep your data safe. Our security infrastructure is continuously updated to protect against emerging threats.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security to protect access to your account.
• Firewall Protection: Servers are protected by advanced firewalls.
• 24/7 Monitoring: Our security team monitors systems around the clock.
• Regular Audits: Regular security audits conducted by third parties.
• Data Backup: Regular backups are maintained on secure servers.

7 Data Retention Period

Crix does not retain your data longer than necessary. All information is kept while your account is active. After account closure, certain data must be retained for a defined period to meet legal and regulatory requirements.

• Financial transaction records: minimum 5 years.
• Identity verification documents: 3 years after account closure.
• Gaming history: 2 years after account closure.
• Communication records (support chat): 1 year.
• Cookie data: retained in accordance with the expiry of the relevant cookie.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to your identity.

8 Your Data Rights

You have full control over your data on Crix. We support the following rights and make them easy to exercise:

To exercise any of these rights support@crix.wsby emailing us. We will do our best to respond within 30 business days.

9 Minors' Data

The crix platform is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a parent or guardian believes their child has accidentally registered on crix, please contact us immediately.

10 Changes to This Privacy Policy

Crix may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will attempt to notify you via your registered mobile number or email.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team.